UPDATE ON WATER TASTE AND ODOR ISSUES…

August 27, 2014 11:25pm

Some customers have reported taste and odor issues with the water being delivered by the North Harris County Regional Water Authority. This water, purchased from the City of Houston, is withdrawn from Lake Houston and is treated at the City’s Northeast Water Purification Plant before being delivered to the Authority. Our operator has been deliberately managing our system – reducing the amount of water taken from the City and supplementing supply by using our wells. The water being delivered is perfectly safe to drink.

The taste and odor issues were the result of naturally-occurring compounds sometimes produced by seasonal algae blooms. We sent an e-mail to all our customers’ operators explaining the situation and we have continued communicating with the City while monitoring developments. At our request, the City has provided information detailing the situation and explaining what steps are being taken to help alleviate taste and odor issues. Their response – in Q&A format – follows ( COH Taste and Odor Q&A ).

We appreciate your patience in this matter. The Authority will continue to communicate and work with the City to help minimize the extent of the problem.

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Pumpage Fee Information

Effective April 1, 2014 the fee increased to:

Groundwater – $2.00/1,000 gallons and
Surface Water – $2.45/1,000 gallons

2014 Pumpage and Billing Form

2013 Pumpage and Billing Form

Rate Order Effective 4-1-2014

Disclaimer

THE CONTENT CONTAINED IN THIS WEBSITE IS PROVIDED BY NORTH HARRIS COUNTY REGIONAL WATER AUTHORITY (THE "AUTHORITY") AS A SERVICE TO YOU. THIS WEBSITE AND THE INFORMATION CONTAINED HEREIN SHOULD NOT BE RELIED UPON OR USED AS INFORMATION FOR THE PURPOSES OF SECURITIES DISCLOSURE ABOUT THE AUTHORITY OR ITS FINANCIAL CONDITION. PERSONS SHOULD NOT RELY UPON THIS INFORMATION WHEN CONSIDERING WHETHER TO BUY, SELL OR HOLD BONDS ISSUED BY THE AUTHORITY. ALL INFORMATION CONTAINED HEREIN SPEAKS ONLY AS OF THE DATE INDICATED. THE AUTHORITY ASSUMES NO DUTY TO UPDATE ANY INFORMATION CONTAINED IN THIS WEBSITE AT ANY TIME.

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Links of Interest

Save Water Texas Coalition
Harris-Galveston Subsidence District
City of Houston Public Works
Save Water Texas - Education Programs
Alliance for Water Efficiency
Water News of Texas